Frequently Asked Questions
Everything you need to know about Palette London beauty and wellness.
What is the status of my order?
Once your order is placed, you will receive an email confirmation with a tracking number. You can use this number to monitor your delivery via our shipping partner's website.
Are Palette London products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we do not test on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.
Do you offer professional discounts?
Yes, we have a dedicated program for makeup artists and beauty professionals. Please contact our support team with your credentials to apply for a pro account.